We also can deliver the results of our services three different ways:

• e-Factory: Remote access to customer site to perform this service.
• Factory: Perform this service in proServices' Trenton, NJ Factory.
• On-Site: Perform this service at the customer's site.(not available)

Depending on which combination of the above options determines how many DSU's are required per engagement. For example, to provide Performance Tuning for a Small application with results to be delivered via our factory would require only 1 DSU. Please refer to our published price list.

Q: If I am a subscription-based customer and spend all of the DSU's before the 12-month term of the subscription period does the company still get billed in $10,000/month intervals and can we purchase more DSU's?
A: Thirty (30) days after all DSU's have been spent, the full amount of the residual is due. Additional DSU's can be purchased as a follow on yearly Subscription.

Q: What type of Testing Service does proServices offer?
A: proServices offers specialized services such as unit test generation and execution, and coverage testing execution. These are not commonly available in the customer's internal testing efforts, and include categories of testing that do not require any specialized domain knowledge of the customer's application.

Q: Does proServices offer "Black Box" Testing?
A: In some circumstances proServices performs the major forms of black box testing including:

• Setting up factory test environments and sample tests.
• Building tests to address any subset of the following: requirements traceability testing, feature testing, coverage testing, exception testing, integration / API testing, function testing, and unit testing.
• Performing testing to address any subset of the following: requirements traceability testing, feature testing, coverage testing, exception testing, integration / API testing, function testing, and unit testing.
• Load testing services.

Q: Does proServices offer "White Box" Testing?
A: Major forms of white box testing (where proServices is performing the testing as a result of our expertise based on the ability to review the customer's source code) include:

• Unit Test Generation / Execution.
• Coverage Testing.

Q: Will I own the tools at the end of the engagement?
A: Your Company will own the results, however, you always have the opportunity to purchase the tools on your own for future needs. In some cases our customers already own the tools necessary to perform the service, however, they don't own the internal domain expertise to attain the necessary results.

Q: What security precautions are you taking to safeguard our software artifacts?
A: proServices provides safeguards on a number of levels. With experience and clearances sufficient to work for the Department of Defense (DOD) we have developed a comprehensive customer software security policy available upon request.

• First are the legal arrangements, signing the customer's non-disclosure agreements providing them with their own integrity and legal terms and conditions.
• We provide safety in the integrity of the factory procedures
  • Machines are built from the ground up on each job, and torn completely down between jobs - no customer data is available on the machines after the job is returned to the customer.
  • The network on which the customer's work is performed is physically isolated at all times from any other corporate machines. The only individuals with authority to interconnect networks are the contract managers. No other individuals are permitted on the network during any interconnect time interval.
• We provide integrity in the personnel process - "need to know", "just in time access" and clear job management including lines of authority, permission management and identification of all personnel employed on any job.
• We provide integrity in the configuration management (Bill of Materials) procedures employed. Customer software is copied onto machines, protected against modification, and controlled access using CM tooling. No un-registered and accepted changes are permitted in the software process.

Q: How can they work on code they're not domain experts on?
A: Most services our customers would agree do not require application domain expertise. The types of problems we look for are standard and agreed upon by most software executives as problems they never want to have instances of within their applications. Our domain expertise is in the area of software automation and manufacturing process methodology.

Q: Why can't I just do this myself?
A: Our services are not based on your company's inability to perform these services internally; rather they are based upon proServices guaranteeing your company results. Also, we can provide your company with six major services at a lesser cost to your company. Our company has pre-configured production lines being run by skilled engineers tooled with automation technologies within a manufacturing process methodology.

Q: Why can't I just buy these tools and do this myself?
A: Any company can buy tools to perform such services. Our services are not based upon proprietary technology; in fact it's just the opposite. We use standard commercial grade automation products available to all companies.

Q: Why don't you sell me the tools, deploy them for me, and teach me how to do it?
A: We do offer such transition services to our customer base. We have customers that after a couple of engagements ask us to provide a factory representative to help them setup their own internal factory. They felt proServices provided them with a low cost vehicle for investigating the usefulness of such automation products by first delivering the results without the long-term financial burden.